Data Centre Technician-
The Senior Data Centre Technician is responsible for delivering the contracted services relating to the customer data centres by taking responsibility for the completion of activities on the operations checklists, using operational documentation and procedures and responding to customer or SIAM tower requests and incidents within specific SLA’s. The Senior Data Centre Technician will also be responsible for undertaking duties across any MPS location.
Person Specification (Key Competencies)
Proven experience in delivering customer requirements in a critical technology environment
Evidence of managing ever-changing priorities
A willingness to exceed customer expectations
Ability to develop and maintain productive and fruitful relationships with staff, peers, managers and customers
Evidence of very good written and oral communication skills
Be able to present information clearly, with effective results using various techniques including PowerPoint, word and excel spreadsheets.
Proven capability to take ownership of challenges, to ensure most effective and efficient resolutions
Ability to proactively improve process to meet and exceed customer expectations
Key Skills & Duties
You are responsible for the availability and security of the customer data centres and the IT services housed within, by undertaking duties as defined on the operations checklist. Including:
Provide services that are compliant with the contracted obligations.
Deputise for or complement with the Operations Manager or Facility Administrator where required and available.
Monitor and undertake regular checks to ensure quality, safety and alignment with contracted obligations.
Promote a culture of safety first within the business.
Lead data centre transformation projects for in areas such as lift & shift, decommissioning & complex IMAC’s.
Generate, review and scrutinise RAMS (Risk Assessments and Method Statements) where required.
Escalate issues and provide enhancement initiatives to the Operations Manager.
Responsible for stock levels and obtaining supplier quotes, as and when required.
Responsible for build rooms and delivery management.