Location: WOKING
Rate from : £ 300.00 per Day
Reference : 19365

Take ownership of data related projects and leading for customer forums.

Assist the team in delivering customer delivery obligations on a daily basis and support the operational team where priorities require. 

Areas of responsibility include:

  • Security of customer data

  • Aligning to and undertaking customer ITIL Functions

  • Data centre and remote site data capture

  • Refinement and presentation of data within existing data bases

  • Creating accurate and compelling reports to showcase the data and demonstrate compliance

  • Service Level and KPI alignment

  • Working with third party suppliers

  • Health and Safety

  • IT asset audits and database accuracy

  • Maintaining and increasing customer availability across all sites 

Key Skills & Duties

You are responsible for the availability and security of the customer data centres and the IT services housed within, by undertaking duties as defined on the operations checklist. Including:

  • Provide services that are compliant with the contracted obligations.

  • Deputise for or complement with the Operations Manager or Facility Administrator where required and available.

  • Monitor and undertake regular checks to ensure quality, safety and alignment with contracted obligations.

  • Promote a culture of safety first within the business.

  • Lead data centre transformation projects for in areas such as lift & shift, decommissioning & complex IMAC’s.

  • Generate, review and scrutinise RAMS (Risk Assessments and Method Statements) where required.

  • Escalate issues and provide enhancement initiatives to the Operations Manager.

  • Responsible for stock levels and obtaining supplier quotes, as and when required.

  • Responsible for build rooms and delivery management. 

    Key Skills & Duties

    The customer data held resides in a number of repositories as oppose to real time databases such as SQL or Oracle. Data is being collected as per due process on a daily basis by engineers. When the data sources are interrogated, the information is not clear and therefore cannot currently be used in a compelling manner. As such we require an individual to interrogate and streamline the data, improve and refine the data capture process and enable simple & focused reporting to meet many requirements. To do this, the data analyst will be expected to: 

  • Discover and understand current data sources and software (Excel, TrackIT, StruxureWear, Service Now, etc)

  • Demonstrate and provide relevant skills to view and manipulate the data sources.

  • Suggest and make improvements to align, fine tune and simplify stored data

  • Suggest and document improvements for how data should be gathered and recorded, detailing the step by step activities to do so.

  • Produce targeted, relevant, accurate and simple reports and dashboards

  • Represent  and lead workshops with regard to the data sources.

  • Assist in creating data driven initiatives to generate further business

  • Provide support and assistance to the operational team in their duties (some data centre familiarity will be a requirement)

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