Experience in a service delivery / customer facing role, ideally in a professional services environment.
An excellent communicator is required, both verbal and written.
Ability to multi-task and manage several tasks concurrently, identifying critical tasks and evaluating priorities.
Ability to identify, analyse and resolve problems.
A high level of organisation and professionalism.
An ability to hold successful engagements with internal teams and external clients.
Enthusiastic, able to adopt a flexible approach to a varying workload with conflicting demands.
Proficient in the use of Microsoft Office applications.
Experience of working in the utility industry, preferably in a service delivery environment.
Prior experience or knowledge of utilising technology for process efficiencies.
The role is varied, requiring the successful candidate to work across different workstreams in different parts of the team.
One key focus area will be to perform tasks in support of the production and delivery of desktop utility search reports to our clients. This will include;
Seeking information from a range of external asset owner organisations, including the procurement of utility plans.
Seeking missing or incomplete information required for our deliverables.
Resolving queries with asset owner organisations and fostering good working relationships with these stakeholders.
Checking maps for geographical relevance to a particular area.
Processing incoming requests for service.
Quality checking the work of other team members.
Preparing reports to be delivered to the customer.
Monitoring demand volumes and working with senior colleagues to effectively plan workloads.
Another focus area is customer service based, involving tasks necessary to ensure a smooth customer experience, including;
Responding to incoming queries, either through email, telephone or via our website, providing accurate resolutions to a high standard.
Managing and overseeing team mailboxes to support with internal and external queries.
Provision of quotations for service, either directly to customers or to our internal Win Work team.
Fostering positive relationships with customers.
Making follow-up calls to customers to seek feedback.
Accurate and thorough while being able to manage a demanding workload.
Problem solver with an ability to identify and proactively manage problems and suggest considered solutions.
Adaptable and optimistic approach towards change and evolution.
A clear and thorough communication style, competent communicating at all levels.