DOCUMENTATION CO-ORDINATOR

Location: SOUTHAMPTON
Salary: Negotiable
Reference : 20706
Permanent

Our client is a global shipping company who are currently looking for a Documentation Coordinator to join them in Southampton. The selected candidate will be responsible for timely and accurate execution of the activities within the export documentation process. 


Responsibilities:

  • Create bills of lading accurately and timely and in accordance with shipper’s instructions

  • Create invoices accurately and timely where required

  • Release bills of lading to customers in accordance with customer’s credit agreements

  • Service out internal and external customers via various communication channels

  • Analyse and resolve issues related to bills of lading

  • Analyse and resolve issues related to invoicing

  • Issue manifest corrections if and when required

  • Monitor and correct EDI messaging in relation to the Documentation process

  • Keep Ocean systems updated as required

  • Meeting monthly Documentation KPIs

  • Comply with the Ocean documentation processes

 

Accountabilities:

  • Delivering on Documentation KPI’s

  • Legal compliance within the Documentation activities

  • Compliance with Customs rules and regulations within the area of Documentation

  • Customer satisfaction

  • Authority to respond to our customer’s requests within areas of responsibility

  • Authority to sign according to the delegation of authority policy

 

Qualifications/Competencies:

  • Shipping Documentation - international shipping & local authority regulations a plus

  • MS Office - i.e Word, Excel, PowerPoint and Outlook

  • Systems - Customer Service applications

  • Customer Focus - Identifying and understanding customers shipping and logistics requirements

  • Communication

  • Time Management - Prioritising tasks to meet deadlines

  • Teamwork - Working within and across various teams

  • Work accuracy - Quality and attention to detail

  • Problem solving

  • Achieving results and meeting targets

  • Working under pressure and to strict timelines

  • Ability to understand, accept and enjoy cultural differences

 

  

Benefits:

 

  • Competitive package

  • 33 days holiday

  • 37.5 hours per week (8am-4.30pm)