DOCUMENTATION COORDINATOR

Responsibilities:

• Create bills of lading accurately and timely and in accordance with shipper’s instructions

• Create invoices accurately and timely where required

• Release bills of lading to customers in accordance with customer’s credit agreements

• Service out internal and external customers via various communication channels

• Analyse and resolve issues related to bills of lading

• Analyse and resolve issues related to invoicing

• Issue manifest corrections if and when required

• Monitor and correct EDI messaging in relation to the Documentation process

• Keep Ocean systems updated as required

• Meeting monthly Documentation KPIs

• Comply with the Ocean documentation processes

Accountabilities:

• Delivering on Documentation KPI’s

• Legal compliance within the Documentation activities

• Compliance with Customs rules and regulations within the area of Documentation

• Customer satisfaction

• Authority to respond to our customer’s requests within areas of responsibility

• Authority to sign according to the delegation of authority policy

Qualifications/Competencies:

• Shipping Documentation - international shipping & local authority regulations a plus

• MS Office - i.e Word, Excel, PowerPoint and Outlook

• Systems - Customer Service applications

• Customer Focus - Identifying and understanding customers shipping and logistics requirements

• Communication

• Time Management - Prioritising tasks to meet deadlines

• Teamwork - Working within and across various teams

• Work accuracy - Quality and attention to detail

• Problem solving

• Achieving results and meeting targets

• Working under pressure and to strict timelines

• Ability to understand, accept and enjoy cultural differences

Benefits:

•  Competitive package

• 33 days holiday

• 37.5 hours per week (8am-4.30pm)