I am looking for a
capable and highly motivated technical support engineer with a good knowledge
of application support and cloud administration to join our Bladed
software team based in Bristol (remote working is available). The successful
applicant will be able to build excellent relationships with both customers and
internal product development teams through provision of dedicated software
assistance within a high-quality software support and DevOps service.
Bladed is the global
industry-leading wind turbine design tool used by wind turbine manufacturers,
consultants, researchers and for certification. The application runs on Windows
& Linux with growing cloud capabilities.
aspects of the role include:
in a multi-disciplinary (software and engineering) product support
function by providing software support product knowledge (application, cloud
and licence management) to our international customers.
with the product development team to drive the resolution of customer
application on-prem and cloud management, for example,
- Provision, configure and maintain licence servers
- Create and maintain cloud infrastructure for customer facing
- Routine monitoring and reporting on customer facing deployments
- Maintain cloud infrastructure, maintenance and permissions
- Manage access to externally shared cloud resources
- Customer support for cloud deployments (application support)
with customers to support integration of Bladed into their workflows /
deployment issues and implement fixes in live customer environments
with the product development team to help them to understand customer
needs / priorities, emerging issues, trends and opportunities.
and Linux application support experience
server / hardware management
management / administration (AWS & Azure)
of supporting an engineering or highly technical application
of working with customers in different countries
commitment to customer care and relationship-building
problem solving and analytical skills
written and verbal communication in English
to communicate in a clear, open, active and honest manner (verbal and
written) and seeks understanding of other views
to contribute to the success of the team
to build good personal and professional relationships and collaborate to
and takes initiative
apply for this position, candidates must be eligible to live and work in the UK
without visa restrictions.
further information, please call Ashley Clarke on 02392 603030 or email
Ashley.Clarke@blueprintrecruit.com and quote 20425. Alternately, you can apply
directly by clicking the ‘Apply’ link and following the instructions.