SOFTWARE SUPPORT & DEVOPS ENGINEER

Location: BRISTOL
Salary: £ 35,000 per Annum
Reference : 20425
Permanent


 

Position

 

I am looking for a capable and highly motivated technical support engineer with a good knowledge of application support and cloud administration to join our Bladed software team based in Bristol (remote working is available). The successful applicant will be able to build excellent relationships with both customers and internal product development teams through provision of dedicated software assistance within a high-quality software support and DevOps service.

 

Bladed is the global industry-leading wind turbine design tool used by wind turbine manufacturers, consultants, researchers and for certification. The application runs on Windows & Linux with growing cloud capabilities.

 

Principal aspects of the role include:

  • Participate in a multi-disciplinary (software and engineering) product support function by providing software support product knowledge (application, cloud and licence management) to our international customers.
  • Work with the product development team to drive the resolution of customer support requests.
  • Bladed application on-prem and cloud management, for example,
    • Provision, configure and maintain licence servers
    • Create and maintain cloud infrastructure for customer facing deployments
    • Routine monitoring and reporting on customer facing deployments
    • Maintain cloud infrastructure, maintenance and permissions
    • Manage access to externally shared cloud resources
    • Customer support for cloud deployments (application support)
  • Work with customers to support integration of Bladed into their workflows / solutions.
  • Investigate deployment issues and implement fixes in live customer environments
  • Work with the product development team to help them to understand customer needs / priorities, emerging issues, trends and opportunities.

Required:

  • Windows and Linux application support experience
  • Build server / hardware management
  • Cloud management / administration (AWS & Azure)

Desirable:

  • Experience of supporting an engineering or highly technical application
  • Experience of working with customers in different countries

Professional expertise:

  • A commitment to customer care and relationship-building
  • Strong problem solving and analytical skills

Effective communication:

  • Fluent written and verbal communication in English
  • Able to communicate in a clear, open, active and honest manner (verbal and written) and seeks understanding of other views
  • Driven to contribute to the success of the team
  • Keen to build good personal and professional relationships and collaborate to create results
  • Creative and takes initiative

 

To apply for this position, candidates must be eligible to live and work in the UK without visa restrictions.

For further information, please call Ashley Clarke on 02392 603030 or email Ashley.Clarke@blueprintrecruit.com and quote 20425. Alternately, you can apply directly by clicking the ‘Apply’ link and following the instructions.