Salary: Negotiable
Reference : 21995

My client is a global shipping company who currently have an exciting opportunity for a Sales Support Officer to join them on a permanent basis in Southampton. The selected candidate will interact with customers and accept and handle all their booking requirements and freight rate requests. In addition, the Sales Support Officer will develop business generation and retention as well as following up on quotations to secure business at the best possible rate.



Responsibilities and tasks

  • Arrange bookings for all commodities/customers within our in-house booking systems
  • Arrange all liner freight quotations for both brands WWO/EUKOR
  • Drive sales growth in the most cost-efficient way
  • Comply with the export/import process as well as legal policy and regulations within the Sales Support activities
  • Targeted follow up on quotes to secure the right cargo at the best possible rate
  • Follow up with sales targets/quotes to ensure new profitable business
  • Continue high value relationships with current customer base
  • Be an integral part of a self-motivated Sales Support organisation contributing to the development of the company and brands
  • Ensure and follow up on Customer Satisfaction within the set framework
  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
  • Generate interest, qualifying prospects and closing new sales
  • Dialogue with Trade for overall space situations and potential challenges, finding solutions for Customers
  • Close collaboration with export areas on reverse sales/Import Business
  • Support of the documentation process and activities when required by local customers (e.g., collection of original bills…)



Skills, Competence and Behaviour:

  • Ability to work in a team and collaborate effectively with team members
  • Relevant shipping, transportation, or logistics industry experience of 2 years
  • A sense of urgency and display flexibility to meet changing priorities and business needs.
  • Demonstrated ability to collaborate in a Sales Support organization.
  • Results and growth driven.
  • Flexible, adaptable and collaborative- ability to foster an agile working environment.
  • Good ability to identify opportunities, based on customer’s need and requirements
  • Excellent communication skills.
  • Problem solving and analysis
  • Must be able to work effectively in a fast-paced environment
  • Result-oriented
  • Analytical and numeracy skills: ability to interpret figures correctly
  • Strong customer focus/Customer Care mindset
  • Strategic and open-minded thinking
  • Excellent verbal and written communication skills.
  • Computer literacy: profound MS Office knowledge and quick learner of business applications
  • Ability to understand, accept and enjoy cultural differences
  • Be supportive and live the WW Values: Courage, Trust, Imagination, Candor, Speed

For further information on this opportunity, please contact Molly Brown on 02392 603030 or email

Alternatively, please apply directly using the “Apply” option below.